President at Better Homes and Gardens Real Estate Metro Brokers Kevin Levent believes the consumer experience starts the very first time they speak to a real estate agent over the phone, and in order for that experience to be pleasant, brokers must provide their agents with the proper tools: “… I think the foundation of service for all of the agents starts at the broker level. Unless you give them systems and tools to deliver a consistent experience, there’s not a lot (sometimes) they can do for service other than show up on time, show the people the properties that they wanted to see and guide them through the transaction … and to me, that’s not the overall experience.” Listen in as Levent and the broker panel take the Inman stage at Broker Connect to discuss the makings of top-notch service in real estate….
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